Frequently Asked Questions
You can find answers to the most frequently asked questions we received about our services below. If your query isn't covered in any of the answers below then please do not hesitate to send us an enquiry through our contact page.
Is there any charge for this service?
No this service is absolutely free for you and your guests.
How do I register for a gift list?
There are several ways you can register with us:
- Simply fill out the online registration form, which will create an account for you, then you can start compiling your list.
- If you would like to discuss things in person then please get in touch via our website or email email@example.com and we would be delighted to give you a call to discuss things or arrange a time to meet you at a location of your choice.
When should we set up our list and how long does it take?
It is never too early to start building your gift list and we do not set a time limit on how long you can take to select all your dream gifts.
We hope that you will find our website clear and easy to use, so if you are tight on time you can compile your list in a couple of hours or extend the joy of selecting your gifts for several weeks or even months.
How many gifts should we add to our list?
You gift size will vary depending on the number of guests you will be inviting to the wedding but the more choice you offer them the better! You will be surprised how many people want to give you a gift and it is always best to have a wide range of products and prices to cater for every budget.
What should we put on our gift list?
If you are stuck for ideas and don't know where to start we are on hand to help and guide you on the content of your wedding list. We also recommend having a read of our 'Gift List Checklist' which we will happily send you.
Can we alter our Gift List?
Absolutely! When registering you will be asked to create a password so that you can access your list online at anytime. Once you have started adding gifts to your list you can login as often as you like to add or delete items.
How do we inform guests about our list with Simply Wedding Gifts?
We can supply wedding list notification cards for you to send out with your invitations. Alternatively you can include our details (website, phone number etc…) along with your Gift List ID in your wedding invitations.
How do our guests purchase gifts from our list?
Your guests can visit www.simplyweddinggifts.co.uk, then using your Gift List ID they can search for your list and purchase gifts. We would also be happy to discuss things on the phone or via email with them and can accept credit card payments over the phone.
How will we know when a gift has been purchased from our list?
At the end of each day we will send you an email updating you on the gifts that have been purchased from your list, who brought them and their message to you. You will also be able to login to your account anytime and see which gifts have been purchased.
What happens if we change our mind about an item on our list?
You can make as many changes to your list as you like until a guest purchases a gift from your list. Once a particular gift has been purchased by a guest then we cannot change that specific item.
When will our list be closed?
We will close your gift list 4 weeks after your wedding and will send you an email confirming when this is done. However, if you feel this is not long enough we would be more than happy to extend this period – please just let us know.
What if there are items left on our list after it closes?
You can purchase any items left on your list and have them delivered along with all your other gifts. You may find that you want to complete your dinner set if not all of it has been purchased or add extra glasses to your collection for example. If you requested gift vouchers on your list this is a perfect way to spend them.
When will we receive our gifts?
Once your list has been closed we will contact you to arrange a date for your gifts to be delivered.
We aim to send all your gifts to you in one delivery within 8-12 weeks of your return from honeymoon. However, several products are handmade and have slightly longer lead times so may well require later delivery – we will keep you updated on all of these details.
Do we have to pay for delivery?
Delivery of gifts is free to any UK mainland address once the total value of the gifts exceeds £3000 (for all other deliveries there will be a delivery charge of £50)
Is there a charge for the thank you card service?
No this is absolutely free and won't cost you a thing. All we need from you is a picture of your choice and the individual messages to each guest filled out on our website. Limited to the guests who have purchased from the list.
How does the thank you card process work?
As soon as your Gift List goes 'Live' you will be able to login to your account to view the gifts that have been purchased from your list and start writing the thank you messages. You do not need to finish all your thank you messages until your list has been closed and you are ready to submit all messages. You have up to 12 weeks from the date of the wedding to complete all the messages.
What happens when we submit our thank you messages?
Once you have checked and submitted all your messages you will then be asked to select your card preferences (landscape, horizontal, black & white or colour) and send us a photograph of your choosing for the front of your cards. We will then print the cards for you with each personal message on the inside and send them to you for you to sign and post onto your guests.
If you would like to order additional cards for guests who might have purchased gifts 'off-list' then please contact us to discuss.
What if we don't want to use the Thank you card service?
This is not a problem at all. You will still be able to compose your thank you messages on your online account if you like but it is not compulsory.
When we deliver your gifts we will also give you a booklet, listing all of your gifts, who purchased them, their address and their message to you so you have all the information you need to get cracking writing the thank you cards yourself.
This is all free of charge and won't cost you a thing, but will hopefully make your life easier when starting the task of writing all those thank you letters!
Can you store my gifts?
We will store your gifts for up to 3 months after the date of your wedding at which time delivery will be arranged. If you are not able to take delivery at this stage then there will be an additional charge for storage of your gifts.
We hope this page has been helpful to you but if you have been unable to find the answer to your query then please do not hesitate to call us on 0800 433 2484 or make an enquiry via the contact page.